Privacy Policy

Last Updated: January 1, 2025

1. Introduction

Mom Helper USA ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

2. Information We Collect

Personal Information

We may collect personally identifiable information, such as:

• Name and contact information (email address, phone number, mailing address)
• Due date and pregnancy-related information
• Family composition and special requirements
• Payment and billing information
• Service preferences and special requests

Automatically Collected Information

When you visit our website, we may automatically collect:

• Device and browser information
• IP address and location data
• Pages visited and time spent on site
• Referring website information

3. How We Use Your Information

We use the collected information for:

• Providing and managing our services
• Processing reservations and payments
• Matching you with appropriate caregivers
• Communicating about your service and updates
• Improving our services and website
• Sending promotional communications (with your consent)
• Complying with legal obligations

4. Information Sharing and Disclosure

We may share your information with:

• Caregivers: Necessary information to provide quality service
• Service Providers: Third parties who assist in our operations (payment processing, website hosting)
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Service records may be kept for up to 7 years for legal and accounting purposes.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt-out of marketing communications
• Withdraw consent where applicable

To exercise these rights, please contact us using the information provided below.

8. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and how it is used, the right to delete personal information, and the right to opt-out of the sale of personal information.

9. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information.

10. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookies through your browser settings, but disabling cookies may affect some website functionality.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

This Privacy Policy is effective as of January 1, 2025.